Cancelling your policy

Please tell us immediately if your policy does not meet your requirements. If you cancel within 14 days of the receipt of your documentation and you have not travelled, made a claim or intend to make a claim we will give you a full refund of your premium.

Your cancellation rights are no longer valid after this initial 14 day period. You can still cancel your policy outside of the 14 day cooling off period, however, no refund will be issued.

Should you wish to make any amendments to your cover please contact us via our Live chat Team. Our Live chat opening hours are Monday to Friday 09:00 – 17:00.

Please note once your policy has been cancelled your cover will end and you will not be able to make a claim.

Your surname *
Your email address *
Your policy number*
This should be in the format of SB-XXX-XXXXXXX SB- -
Have you made a claim through your travel insurance policy? * Select Yes No Have you travelled while your travel insurance policy is active? * Select Yes No Are you cancelling your policy because you are unable to travel due to COVID-19? * Select Yes No